After sales service

Return procedure guidelines

  • Pure returns (unopened packaging)​
    • Register via an email to retour@schuurman-ce.nl
      • So we can process your return quickly and correctly

  • Transport damage (damaged packaging on delivery)​
    • Note the damage immediately on the CMR upon delivery
    • Report this within 24 hours via an email to retour@schuurman-ce.nl.
      • This allows us to follow up on the damage promptly and correctly with the carrier

  • Hidden damage (undamaged packaging, damaged device) 
    • First check the manufacturer's website: some brands work with a direct procedure 
    • If this is handled centrally, please send an email or call us

  • Repairs and DOA (DOA = technical defect on first use, no damage)
    • Follow the manufacturer's procedure
  • General receipt and return procedures: Click here


SDA

Discover procedures

CE & Audio

Discover procedures

Need help?
Send us an email at verkoop@schuurman-ce.nl. 
We're happy to help!